Videos

How-to videos

Get a detailed walkthrough of Analytics Plus' features.

How to create chart views using Analytics Plus

Learn how to create a chart view from scratch using Analytics Plus.
How to create a report on historical backlog trend based on priority

Using Analytics Plus, you can easily create a report showing the historical backlog trend.
How to create a report showing SLA compliance and violation trend using Analytics Plus

View the number of SLA violated and compliant requests in ManageEngine ServiceDesk Plus.
How to create a performance timeline report using Analytics Plus

Learn how to compare incoming requests against requests resolved within SLA.
How to import data and perform auto analysis using Analytics Plus

This video explains how to import data into Analytics Plus and perform auto analysis.
How to create a summary and pivot view using Analytics Plus

Learn the difference between a summary and a pivot view and how to create them.
How to create a all-in-one ServiceDesk Plus request trend report using Analytics Plus

Learn to create a single report for incoming, closed, re-opened, and escalated requests.
How to create a ServiceDesk Plus age tier report using Analytics Plus

Watch this video to learn how to create an age-tier report using Analytics Plus.
How to create a report showing the avg. no. of requests/user in each department

Quickly calculate the average number of requests created per user using Analytics Plus.
How to share reports, dashboards and tables using Analytics Plus.

This video explains the various sharing and collaboration options available in Analytics Plus.

Overview videos

Get everything you need to engage with your data and get started with Analytics Plus.

Getting started with Analytics Plus

This video will give you a quick introduction on getting started with Analytics Plus.
A quick walk-through of the Analytics Plus user interface.

This video will give you a brief introduction of the Analytics Plus user interface.
Integrating ManageEngine ServiceDesk Plus with Analytics Plus

This video explains the integration between ServiceDesk Plus and Analytics Plus.
Integrating Analytics Plus with ManageEngine OpManager or Applications Manager

Learn how to integrate Analytics Plus with OpManager or Applications Manager.

Webinars

Watch our expert-led sessions to gain in-depth knowledge into how advanced analytics can help you improve your overall IT service delivery.

Analyzing patterns to improve service delivery

Learn how to identify patterns and spot recurring trends to improve service delivery.
Self-service analytics for enterprise IT and beyond

Learn to make better decisions with unified insights from your ITSM and ITOM applications.
Manage change better with advanced analytics

Watch this video to learn how to plan changes ahead of time and improve service delivery.
Crack open data silos: Analyze data from databases and third-party applications

Learn how to import data from databases and third-party applications into Analytics Plus.
Dealing with the chaos: How analytics helps you get a grip on your IT

Watch this video to learn how analytics can help you to take control of your IT operations.
5 essential revenue metrics that MSPs should be tracking

Discover key revenue metrics that show you how profitable your MSP business truly is.
7 reports that will change the way you manage your help desk

Discover 7 impactful reports that will help you answer burning help desk questions.
Launching advanced analytics for ServiceDesk Plus request history, projects, and solution modules

Get an intro into analytics for SDP's request history, projects, and solutions modules.
How to manage IT projects like a pro using analytics

Discover the secrets to managing your IT projects like a pro using advanced analytics.
How analytics on change management process can save you millions

Join us for a quick session to learn how IT can implement changes successfully, mitigate risks, and minimize downtime.
Busting the analytics myth: Can analytics really help you improve help desk processes?

Aside from basic reporting, what value analytics offer? Watch this webinar to know more.
Deliver next-level customer service using advanced analytics for your service desk

Discover how to optimize your IT processes to deliver outstanding customer experiences.
Save big with advanced analytics for ServiceDesk Plus asset management

Watch this video to discover how analytics can help you cut costs and optimize asset usage.
How to leverage analytics to secure your privileged accounts using advanced analytics

Learn how analyzing user behavior can offer insights into securing privileged accounts.
How to implement continuous service improvement - Decreasing request resolution time

In the first part, learn the steps to continuously improve average request resolution time.
How to implement continuous service improvement - Increasing SLA compliance

In the second part, discover how to incrementally increase SLA compliance percentages.
How to implement continuous service improvement - Improving service delivery

In the final part, discover how to continuously improve service delivery in your help desk.
Upgrade to data-driven IT management with Analytics Plus 5.0

Learn how the latest features and updates from Analytics Plus can help turbo boost your IT analytics.
Is your IT team ready for the hybrid work model?

Learn how your IT team can tackle new challenges brought on by the hybrid work culture.
Analytics Plus webinar: Threat detection and response: Stay ahead of security threats

Learn how risk-based vulnerability analytics can help you detect threats and vulnerabilities faster.
Building a unified analytics platform for ServiceDesk Plus, Endpoint Central and OpManager

Learn how to build a unified analytics platform using data from your IT applications.
5 things to keep in mind when planning your IT budget

Ease the stress of budgeting with five strategies that are crucial for a successful IT budget.
5 simple ways to implement cloud cost optimization

Optimize cloud infrastructure costs with AI-driven analytics.
The 5-step plan to establish capacity planning for your IT

Reduce IT expenditure with effective capacity planning.
How analytics-driven IT service management improves employee productivity

Use analytics-driven IT service management to overcome IT challenges and increase productivity.
How to drive successful IT infrastructure capacity planning and optimization

Reap the benefits of effective capacity planning and optimized cloud infrastructure with AI-driven insights.
A guide to consolidating IT operations data into a unified dashboard

Consolidate IT data to gain complete visibility into IT operations and formulate data-driven strategies.
How to measure the success rate of help desk initiatives

Evaluate the success of help desk initiatives and unearth avenues for course correction and improvement.
Catch critical signs of vulnerable security protocols

Discover the signs that help CISOs discern vulnerable security protocols and secure all possible entry points.
How to make the help desk your first line of cyberdefense

Did you know that help desks can play a vital role in cyberdefense? Build a security-conscious help desk today.
5 ways to measure and reduce your help desk's workload

Understand help desk struggles, and strategize effective plans to reduce ticket volume and bottlenecks.
5 strategies to avoid service desk technician burnout

Eradicate technician burnout and its far-reaching impact on a mature service desk.
5 quick steps to drive service desk cost optimization

Implement data-driven strategies to strategically optimize service desk spending.
How do you measure the business benefits of IT initiatives?

Evaluate and enhance the impact and success of IT initiatives across the organization.
How to eliminate service process and save costs

Harness data-driven strategies for streamlined service operations and cost savings.
The 3-step strategy to minimize IT downtime

Discover analytics-powered strategies to combat service downtime and streamline operational efficiency.
Stop running your IT operations on accidental discoveries

Proactively mitigate faults and enhance the efficiency of IT operations with AI-powered analytics.
5 measurable skills every IT technician should possess

Maximize service desk efficiency by elevating technician competence.
4 ways you're draining IT resources

Trying to improve productivity and growth? Stop these practices today!
5 steps to secure your IT using analytics-driven service management

Elevate your organization's cyber resilience with proactive service desk strategies.
Supercharge IT operations and achieve 10x efficiency with Analytics Plus 6.0

Discover how Analytics Plus 6.0 is redefining IT analytics with AI-driven insights and automated decisions.

On-demand Webinars

Watch our expert-led sessions to gain in-depth knowledge into how advanced analytics can help you improve your overall IT service delivery.

7 reports that will change the way you manage your help desk

Learn how to leverage analytics and take control of your IT.
How to manage IT projects like a pro using analytics

Discover how analytics can help you plan, monitor, and steer IT projects to success.
How to leverage analytics to secure your privileged accounts

Get an overarching view of privileged user account activities and mitigate security risks.
How analytics for change management can save you millions

Leverage analytics to formulate powerful change management and implementation policies.
Streamline project management with advanced analytics for Jira

Learn how advanced project analytics can help you gain valuable insights into your teams and processes.
IT professional's guide to gaining organizational visibility

Learn how IT teams can facilitate cross-functional business visibility by providing access to data and analytics.
Mitigate endpoint security gaps for your remote workforce using analytics

Learn how to leverage analytics to identify and mitigate security gaps in your mobile security framework.

IT analytics in 90 seconds

Get actionable insight into your help desk in 90 seconds or less.

IT analytics in 90 seconds: Technician workload

Ensure faster resolutions by balancing the workload of your help desk technicians.
IT analytics in 90 seconds: Monitor your inactive privileged users to mitigate security risks

Learn how to stay on top of suspicious activities from your inactive privileged users.
IT analytics in 90 seconds: Stay on top of unusual behavior in your privileged accounts

Watch over abnormal user activity in your privileged accounts using Analytics Plus.
IT analytics in 90 seconds: Easily detect security breaches in your privileged accounts

Spot security breaches easily by monitoring user authentication records with Analytics Plus.
IT analytics in 90 seconds: How to manage your privileged accounts' passwords like a pro

Gain insights into password usage and secure your privileged accounts using analytics.
IT analytics in 90 seconds: Track anomalies in your privileged account activity

Keep tabs on your privileged accounts to tackle security breaches using Analytics Plus.
Monitor privileged account permissions to mitigate insider threats

Monitor user privileges to protect your privileged accounts from insider threats.
Monitor assets that may disrupt business operations

Monitor risky assets using the Assets that Need Attention dashboard in Analytics Plus.
How to effectively audit and monitor your asset inventory

Ensure a thorough catalog of your help desk's assets using Analytics Plus? reports.
IT analytics in 90 seconds: Reduce IT operational costs using analytics for asset management

Gain insights into the true cost of assets and cut down IT operational costs.
IT analytics in 90 seconds: Derive unified insights by correlating ITAM with Incidents and Changes

Improve resolution times and reduce the impact of downtime using analytics for ITAM.
IT analytics in 90 seconds: Three ways to keep your end users happy

Identify various ways to boost customer satisfaction using Analytics Plus reports.
IT analytics in 90 seconds: Monitor assets' financial data at various stages of their life cycle

Track asset costs through every stage of their life cycle using Analytics Plus reports.
IT analytics in 90 seconds: Leveraging asset change history to prepare for audits

Track asset changes to ensure compliance during audits using Analytics Plus reports.
IT analytics in 90 seconds: Track non-compliant assets in your help desk

Avoid noncompliance during audits and save big on software assets using Analytics Plus reports.
IT analytics in 90 seconds: Boost ROI by tracking the life cycle of help desk assets

Discover cost-effective ways to manage your assets, and increase ROI using analytics.
IT analytics in 90 seconds: Analyze time spent in different support groups

Get an overview of the time spent in support groups using Analytics Plus reports.
IT analytics in 90 seconds: Tackle scope changes across projects in your MSP help desk

Track unplanned additions and deviations across all managed accounts using analytics.
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance

Monitor your memory, CPU, and disk utilization to improve asset performance.
IT analytics in 90 seconds: Track alarm trends and perform investigative analysis

Use historical outage trends to analyze the root cause using Analytics Plus reports.
IT analytics in 90 seconds: A bird's-eye view of your Amazon AWS infrastructure

Get a 360 degree view of your cloud infrastructure with the Amazon AWS dashboard.
IT analytics in 90 seconds: Leverage monthly recurring revenue to enhance your MSP's business model

Enhance your business model by analyzing recurring revenue using Analytics Plus.
IT analytics in 90 seconds: Track your performance against help desk targets

Compare actual resolution rates against your targets to improve overall resolutions.
IT analytics in 90 seconds: Ensure customer retention through first call resolutions

Boost customer satisfaction by tracking FCR rates using Analytics Plus reports.
IT analytics in 90 seconds: Track down stale tickets to ensure customer satisfaction

Improve customer satisfaction by monitoring inactive tickets using the Last Activity Report in Analytics Plus.
IT analytics in 90 seconds: Boost your MSP's revenue using customer effective rates

Identify customers who bring in the most revenue using customer effective rate.
IT analytics in 90 seconds: Ensure sustained profitability through revenue diversification

Keep track of revenue distribution to ensure profitability in your MSP business.
IT analytics in 90 seconds: Identify the most profitable service groups using Gross Group Revenue

Learn how to focus on the service groups generating the highest revenue using analytics.
IT analytics in 90 seconds: Manage SLAs across several managed accounts

Monitor SLAs and ensure compliance across all managed help desk accounts.
IT analytics in 90 seconds: Track finances across all accounts in an MSP help desk

Track the billing information of your managed customer accounts using Bill Details report.
IT analytics in 90 seconds: Identify backlogs across customer accounts

Spot backlogs and work toward better resolution times using advanced analytics.
IT analytics in 90 seconds: Track the efficiency of your knowledge base

Understand how efficient your knowledge base articles and solutions are using analytics.
IT analytics in 90 seconds: Spot areas that hamper technician performance

Identify lags in your processes and trace them back to technicians using analytics.
IT analytics in 90 seconds: Crack down on long-pending requests in your help desk

Understand the life cycle of long-pending requests by tracking their history.
IT analytics in 90 seconds: Track projects using burndown charts

Predict when your project will be finished using the Project Burndown report.
IT analytics in 90 seconds: Understanding technician behavior

Track trends in technicians' performance using the Technician History dashboard.
IT analytics in 90 seconds: Request reopens

Learn why it's important to track reopened requests in your help desk.
IT analytics in 90 seconds: First response time

Learn how to track first response time easily using Analytics Plus.
IT analytics in 90 seconds: Resolution age tier

Learn why it's efficient to track requests by their resolution age tier. Watch the video now.
IT analytics in 90 seconds: Burn rate

What's your request burn rate? Watch this video to learn why it's important to track them.
IT analytics in 90 seconds: Keyword cloud

Keep track of oft-used keywords in your support requests using the keyword cloud report.
IT analytics in 90 seconds: Technician leaderboard

Motivate your help desk technicians to perform better using the technician leaderboard.
IT analytics in 90 seconds: Why averages don't give you the full picture

Learn why it's important to track average values alongside their standard deviations.
IT analytics in 90 seconds: Managing project delegation the right way

Keep a close watch on project delegation using the Milestone Ownership report.
IT analytics in 90 seconds: Complying with project targets

Track your performance against your project targets using Analytics Plus.
IT analytics in 90 seconds: Improve app maintenance cycles

Tailor maintenance cycles to your organization's unique app usage, to overcome business downtime.
IT analytics in 90 seconds: Accurately prioritize incoming incidents

Ensure efficient incident resolutions by ranking high-priority incidents accurately.
IT analytics in 90 seconds: Strategize an efficient
IT budget

Beat the stress of financial budgeting with Analytics Plus' AI-enabled automation capabilities
IT analytics in 90 seconds: Tackle avoidable spikes in IT incidents

Prepare your help desk for IT incident spikes by identifying and tracking possible triggers.
IT analytics in 90 seconds: Curb ticket costs with effective ticket assignment

Reduce IT help desk costs by ensuring accurate initial ticket assignments.
IT analytics in 90 seconds: Improve technician proficiency with ease

Bridge your technicians' skills gaps to reduce resolution times, and ticket escalations and reopens.
IT analytics in 90 seconds: Improve IT supply chain management

Streamline your asset procurement process by leveraging Analytics Plus' AI-driven forecasting engine.
IT analytics in 90 seconds: Identify problematic asset combinations

Use correlated insights on IT assets and help desk incidents to curb the usage of problematic asset combinations
IT analytics in 90 seconds: Curb application downtime costs with ease

Effectively predict equipment failure to curb downtime costs with Analytics Plus' AI-enriched capabilities.
IT analytics in 90 seconds: Cut costs with enhanced self-service

Facilitate intuitive self-service to curb the costs of repetitive help desk requests.
IT analytics in 90 seconds: Tackle costly IT incidents at their onset

Leverage AI-powered self-service to perform powerful root cause analysis that addresses critical IT downtimes.

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